Shipping Policy

Purchases are shipped from our warehouse in Hyderabad, Telangana by courier.

Order Deliveries Will Be Made Between

10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays.
Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. However, the brand takes no responsibility for goods signed by an alternative person.
Certain courier partners may request an OTP to complete delivery. This will need to be provided for completion of delivery. OTP will be sent to the number inputted at time of placing the order.
Orders are typically delivered within 8– 10 business days across India, and within 2– 3 weeks for international orders. Please note that delivery timelines may be impacted by unforeseen circumstances beyond our control— such as customs delays, natural events, or disruptions in logistics.
Dura Enterprises is not responsible for damage after delivery.
For all claims for shortages or damages must be reported to customer service within 48 hours of the day of delivery.
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
The brand will only be responsible for compliance with export and customs laws of the country where the products are being shipped from. The consignee must ensure compliance with import and customs laws of the country they are having the products shipped to.
The number of products ordered by the customer may exceed the total number permissible by their country for clearance upon arrival. In this regard, the customer must consider these limits placed by their country while ordering products from the brand.
The brand will fulfil all international orders from its end. However, the consignee will be responsible for the entry of the products to the country they have chosen to have the products shipped to and for compliance with all applicable laws pertaining to the same, including without limitation, payment of Customs Duty Charge / Import Duty / VAT / Other applicable government taxes/Convenience charges, etc. on arrival in the destination country.
In the event and for any reason whatsoever, an order does not get cleared by customs in the destination country, the brand may, at its sole and absolute discretion, consider a refund of the customer’s order amount after deducting the shipping costs, return duty charges and any other charges incurred by the brand while processing the order and having the products shipped to the customer.
Please confirm that your order and the products therein are in compliance with and the delivery permissible under the laws of your country.

For Domestic Orders:
We ship across India, except for a few remote locations. All domestic orders of INR 1000/- & above qualify for free domestic shipping. However, there is a flat shipping charge of INR. 150/- if your total order value is less INR. 1000/-.

For International Orders:
We ship internationally, across many countries and offer free international shipping on orders of INR 15,999/- & above. For orders less than INR 15,999/-, there is a flat shipping charge of INR 2500. The shipping and handling charges are mentioned at the time of check out and the customers are informed of the same, before making the payment. The shipping charges do not include customs charges which vary according to the country the order is being placed from and cannot be pre-determined or communicated by the brand.
The brand will only be responsible for compliance with export and customs laws of the country where the products are being shipped from. The consignee must ensure compliance with import and customs laws of the country they are having the products shipped to. The number of products ordered by the customer may exceed the total number permissible by their country for clearance upon arrival. In this regard, the customer must consider these limits placed by their country while ordering products from the brand.
The brand will fulfil all international orders from its end. However, the consignee will be responsible for the entry of the products to the country they have chosen to have the products shipped to and for compliance with all applicable laws pertaining to the same, including without limitation, payment of Customs Duty Charge / Import Duty / VAT / Other applicable government taxes on arrival in the destination country.
In the event and for any reason whatsoever, an order does not get cleared by customs in the destination country, the brand may, at its sole and absolute discretion, consider a refund of the customer’s order amount after deducting the shipping costs, return duty charges and any other charges incurred by the brand while processing the order and having the products shipped to the customer.
Please confirm that your order and the products therein are in compliance with and the delivery permissible under the laws of your country.